Often Asked Questions

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Tin can I Change an Item in My Guild?

Once an order is placed, we cannot update any items in the order. You would then need to place a new order with the updated items. We too offer FREE returns and exchanges on all U.Southward. orders. Y'all can make a return or exchange in-store or outset your render online.

If you lot still have questions, please contact united states of america by telephone at 1-800-283-1770, by electronic mail at customerservice@jamesavery.com or by live chat.

Can I Modify the Aircraft Address on My Society?

We are unable to brand whatever changes to the shipping address after the order has been placed. We apologize for the inconvenience.

I Placed my Order, but I Found Another Item I Want to Add. Can I Add it to My Order?

Once an order is placed, the next club is treated as a totally separate order. If the particular(due south) are in stock, we volition ship the new order within 24 hours.

How Do I Abolish My Order?

Orders are processed quickly, leaving a brusque window of time to arrange and/or make cancellations. To change an order, contact Customer Service as soon as possible. Our team will do their best to accommodate requests.

Yous tin can reach Customer Service at i-800-283-1770, Monday through Friday from 8 a.chiliad. to 8 p.m. (CT), Saturday ix a.g. to 5 p.m. and Dominicus 12 p.m. to half-dozen p.1000

I Saw an Particular I Wanted in Last Year'southward Catalog, But Now I Can't Discover information technology in the Current Catalog. Is information technology Still Possible to Society this Item?

Yes, if it is still in our active line it tin exist ordered. Nosotros take limited space in our catalogs and we try to highlight new items introduced in our line plus many of our best-selling items. All items in our active line may exist viewed online. Prices are subject to modify without notice. Please contact Customer Service if you have whatever questions.

Practice Y'all Offer Free Shipping?

Aye! We offer Complimentary 2-Day Aircraft on all orders inside the U.s. (2-3 days USPS Priority to PO Boxes/APO/FPO and US territories). For more details on available shipping options and estimated delivery times, please visit our Shipping Information page.

Do You Offer In-Store or Curbside Pickup?

Yes, we offer Purchase Online, Pick-up in Shop at all James Avery store locations. Select locations also offering Curbside Pickup. Larn more about ordering online with in-store or curbside pickup.

I Have a Relative in the Armed services. Can you Ship to Them?

Yes, we can transport by standard delivery service to APO/FPO addresses. Charges vary and we are prohibited from aircraft to some foreign countries.

Gratis Returns and Exchanges

Tin can I Render or Exhange My Items?

Yeah, we offer FREE returns and exchanges on all U.Due south. orders that comply with our Returns and Exchanges Policy.

How Do I Clean & Care for My James Avery Jewelry?

Polishing jewelry regularly will accept care of most tarnishing and cleaning problems and assistance reduce the chance of skin irritation. We recommend a lint-free polishing material, like our Bronze and Silver Polishing Textile. If your jewelry needs a piffling more attending than gentle polishing, use a mild solution of lukewarm water and soap with a soft brush. Avoid the utilize of harsh chemical dips. Gemstones and pearls require special care, so we recommend they be professionally cleaned. To learn more, see our Jewelry Care and Safe Tips.

How Should I Store My Jewelry?

To minimize the chance of scratches, separate your jewelry into a compartmentalized box, and store each design in 1 of our soft flannel pouches. Keeping your sterling silver jewelry in air-tight plastic bags or containers also helps minimize tarnishing. Storing your jewelry somewhere with relatively low humidity will as well minimize oxidation bug, i.east. don't exit them in a bathroom or near showers.

Are James Avery Ear Post Hypoallergenic?

All James Avery ear posts and ear wires are fabricated of nickel-gratuitous sterling silver, the same blend used in all our sterling silver jewelry. People who are not sensitive to argent or copper should not experience any allergic reaction.

Why Does My Jewelry Sometimes Get out a Black Residue on My Wearable or Peel?

Certain types of cosmetics comprise chemicals that can abrade your jewelry and cause a sort of metallic dust. This metallic grit oftentimes appears blackness and can cause smudges on your skin or clothing. To avoid this, put your jewelry on after applying cosmetics.

Black smudges may also exist caused by corrosion due to perspiration, exposure to salts and exposure to hydrogen sulfide gas (present in polluted air and industrial chemicals). To avert these smudges, we recommend that you do not clothing your jewelry while handling chemicals or products containing sulfur. Gently smoothen your jewelry frequently to remove tarnish.

Why Practice I Occasionaly Have Peel Irritation When Wearing My Jewlery?

Some people occasionally experience burning, itching and/or redness, usually on the pare beneath rings. This condition may exist due to the build-up of soaps, detergents, waxes and/or creams. To avoid peel irritation, do not clothing your rings when using cleaning products or lotions. Cleaning your jewelry frequently prevents most causes of irritation, and you tin can find more than helpful cleaning information on our Jewelry Care and Safety Tips folio. If y'all still accept concerns, please don't hesitate to visit a store well-nigh you or contact Customer Service.

Why Are Some Lab-Created Gemstones More Expensive Than Natural Stones?

Regardless of whether they are natural or lab-created, our gemstone prices vary based on whether they are precious or semi-precious stones, their availability, quality, evolution and production costs. You can find further details on our Gemstone Information page.

Is James Avery Jewelry Priced and Sold by the Metallic Weight of the Design?

James Avery jewelry is priced based on the intrinsic and artistic value of the design, the labor to create the blueprint, as well every bit the metal content. Due to various jewelry making techniques such as casting, cutting, finishing and polishing, the weight of each individual piece volition vary slightly.

What Tin can I Do if I Lose I Earring

We know it'southward frustrating to lose a favorite earring, but we can assist. Our Earring Exchange Policy has ii simple steps:

1. Return your remaining earring.

2. Buy a new pair of earrings for half of the current price.

Please note, this cannot be applied to retired earring designs. Nosotros repent for any inconvenience.

How Much Does it Cost to Have Charms Added to My Charm Bracelet?

Nosotros are happy to solder James Avery charms for you. First-fourth dimension solders of our charms are complimentary. To accept a James Avery charm moved or re-soldered, at that place is a $five.00 charge for each sterling silver solder and a $ten.00 charge for each 14K aureate solder. If you demand several charms soldered to ane item, delight specify the location and spacing you would similar for each of the charms.

Exercise Y'all Offering Custom Engraving?

Many of our designs can be engraved. While shopping on our website, look for the engravable flag for these designs. Click the "Engrave" push before adding the design to your bag, and apply the engraving preview tool to play with messages, fonts and symbols. Y'all tin also visit a store to have an Associate assistance you with your engraving. For farther details and pricing, visit our Engraving Guide.

Can My James Avery Ring Be Re-Sized?

We do offer ring re-sizing, however, sizing options vary depending on the band. Terminate past a local store or contact Customer Service for further help.

My Jewelry Broke, Can Yous Ready Information technology?

If one of your treasured pieces becomes damaged or needs extra attention, delight bring information technology to your local shop for an evaluation or contact Client Service. Many stores can re-attach charms that come unsoldered, fix clasps or re-shape rings. More than extensive repairs may need to exist sent to our Product Care team in Kerrville, TX.

Can I Have My James Avery jewelry Altered or Refurbished?

We offering minor alterations on almost of our items, refurbishing and sizing at a reasonable fee. Visit your local store or contact Customer Service for farther details.

What is Klarna and How Do I Sign Up?

Klarna is an alternate payment method that allows yous to split your purchase into 4 interest-costless payments. If your cart is eligible, you lot will be able to select Klarna as a payment method during checkout. Your purchase will be split up into four interest-free payments. Later on your gild is shipped, you lot will exist charged for the showtime payment. Klarna will send a notification once the payment has been processed. The remaining iii payments will exist automatically charged to your card bi-weekly afterwards. Y'all will be informed ahead of time before the next payments.

What Are the Weather to Sign Up?

To sign upward, you will demand:

i. A Usa-issued debit or credit card

2. To be 18 years of age or over

3. An SMS-capable telephone number

iv. A U.s. residential address

Which Payment Methods Are Accepted?

Klarna currently accepts most debit and credit cards (i.east., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.

Has Klarna Received My Payment?

Klarna will transport an email confirmation for all completed payments. Yous can also call or alive chat with Klarna'southward customer service agents 24/7 to confirm payment.

What Happens if I don't Pay for My Order?

Klarna will automatically attempt to collect payment for your buy from the card that you entered at checkout. Yous can find out when your payments will exist nerveless in the e-mail that you received at the time of purchase or past logging into your Klarna account. If you demand extra fourth dimension to make a payment, simply log into the Klarna app, go to the "Purchases" folio, and select "Payment Options," so "Extend due date."

If the automatic payment fails, Klarna will attempt again after vii days. If this payment also fails, Klarna will brand another attempt after a further seven days (fourteen days subsequently the date of the first attempt). Your credit score will not be impacted by using Klarna's Pay in four payments product fifty-fifty if y'all have failed to pay on time.

What Happens if I Make a Render?

All Klarna orders volition be refunded to the original form of payment and candy within your Klarna account. Please visit Klarna's returns FAQ page for more than details.

Klarna Disclosures

See payment terms here. A higher initial payment may be required for some consumers. CA resident loans made or arranged pursuant to a California Financing Law license.

We're Always Here to Help!

Don't see your question here? Bank check out Klarna's full FAQ page. You can reach Klarna anytime at www.klarna.com/us/customer-service/ or past downloading the Klarna app.

Do You Take James Avery Souvenir Cards?

Yes, gift cards are bachelor in predetermined amounts. You lot may society a James Avery gift card online, in-store or by calling Customer Service.

How Do I Bank check My Gift Card Balance?

With your gift bill of fare number set, you can easily check the balance of your souvenir carte online.

Exercise You Offer Gift Packaging for Online Order?

We will enclose the jewelry you lot select in a protective flannel pouch inside our signature James Avery coral box. Your gift is then placed within a cream microfiber bag for gift presentation. If you wish, you can add a personal message to your club during checkout. The bulletin will exist placed on a complimentary enclosed card.

How Exercise I Find My Ring Size - or the Ring Size of a Friend or Loved One?

All James Avery rings are available in whole and one-half sizes. View and download our printable Band Size Guide or contact Client Service to order a complimentary set of sizing rings.

How Exercise I Notice My Bracelet Size - or the Bracelet Size of a Friend or Loved Ane??

James Avery bracelet sizes vary past circumference or diameter, depending on the type of bracelet. View and download our printable Bracelet Size Guide to mensurate your size from the condolement of home, or you lot tin visit your local store to try on dissimilar sizes.

How Do I Know Which Concatenation or Necklace Length to Choose?

At James Avery, we offer a wide range of lengths and styles for our necklaces and bondage. Visit our Necklace and Chain Guide to help find but the right fit – whether y'all're shopping for yourself or looking for a gift.

How Do I Find My Birthstone - or the Birthstone of a Friend or Loved 1?

The Birthstone Guide shows the Avery birthstone for every month of the year and is an piece of cake way to store our birthstone drove.

Do You Accept a Military or First Responder Disbelieve?

Every bit a way of expressing our gratitude to the women and men who serve (or have served) our country and its citizens, we are pleased to offering a x% in-shop discount to all service members (active, reserve, retired or veterans) and first responders plus their spouses and dependents. Simply bring a valid ID mentioned in the list beneath and present it when making an in-store purchase.*

For identification requirements and additional details, run across our Coupons and Promo Codes page.

*Both the Military and First Responder Discounts are established for personal purchases and cannot exist used for previous sales or the purchase of gift cards or services including engraving. Just ane of these discounts may exist applied and it cannot exist used with any other offer, coupon, promotion or discount. Valid in James Avery stores and Airport locations. Non offered online or at Dillard's. Nosotros reserve the correct to cancel or modify this program at any fourth dimension at our sole discretion or to discontinue an private'south discount based on evidence of misuse. Service members include agile, reserve or retired members of the United states of america Army, US Navy, United states Air Force, US Marine Corps, U.s. Coast Guard and the National Guard. Veteran includes all individuals who received an honorable, nether honorable condition or general discharge. Starting time responders are those designated to get in first at the scene of emergencies and who are trained to provide aid, including law officers, sheriffs and deputies, state troopers, U.S. border patrol officers, firefighters (paid and volunteer), emergency medical service dispatchers and persons who have First Responder indicated on their employer-issued identification badge.

Exercise You Take a Clergy Discount?

Yes, we offering a ten% in-shop discount to all active clergy. Simply bring identification (east.1000. a business menu) and present it at checkout in-store.

I Saw a Disbelieve or Offer on Facebook, but information technology Looks Suspicious. Is it Legitimate?

Occasionally we will offer seasonal promotions in the form of percentage discounts, gift codes and annual charm promotion events. We too offering occasional sweepstakes or giveaways to gloat events. Ever confirm any James Avery offer yous encounter on social media is coming from our official social media channels (verified by a blue checkmark by our contour name).

PLEASE NOTE: JamesAvery.com is the official website of James Avery Artisan Jewelry. Our official jewelry line is ONLY available for buy online at JamesAvery.com, Dillards.com and ShopMyExchange.com.

How Do I Know if My James Avery Purchase Was on a Legitimate Wesite and Not a Imitation Website?

While we understand that anybody loves a proficient deal, please be enlightened that if you encounter James Avery jewelry being offered at a cost that seems likewise good to be true, it is likely the offer is coming from a fraudulent third party. These third parties may use the James Avery name, logo, images and other James Avery cloth to mislead shoppers, often offering coupons or discounts that will expire unless acted upon quickly. A good rule of thumb is that if a discount or sale is non being advertised on JamesAvery.com or on the official James Avery social media channels (verified by a blue checkmark past the contour proper noun), the transaction may not be prophylactic.

If you lot accept questions almost the authenticity of an offer or ad you encounter, delight contact Client Service.

If y'all encounter an offer or advertisement that did not come direct from us, or from Dillard'due south, delight written report them by emailing riskmanagement@jamesavery.com. Y'all may likewise report them to the Federal Trade Committee.

Is the Hardware Sterling Silver?

No, sterling silvery and leather don't always work well together. Sterling tin tarnish and damage the leather cease. Our decorative hardware is cast in bronze, and so finished with a nickel plating specifically designed to have a similar finish to our sterling jewelry.

Where Can I get My Handbag and Handbag Accessories Embossed?

Currently we are only embossing in our Discovery Center and Store locations. To find one most you visit our store locator.

Do You Have a Clergy Discount?

Yes, we offer a ten% in-shop discount to all active clergy. Merely bring identification (e.g. a business card) and present information technology at checkout in-store.

Why is James Avery Making Handbags?

We added men's leather wallets several years ago, which have been well received past our Customers. Adding handbags felt like the right next step, but we value our Customers' input, which is why we are running a limited test.

How do I Make clean My Avery Handbag?

Keep the outside of our handbag dry and avoid harsh chemical cleaners. The within of the pocketbook is water resistant and can be cleaned with a damp material. You can bring your Avery handbag to any store that sells Avery Collection Handbags for a gratis cleaning.

Are the Handbags 100% Leather?

Yes, with the exception of the inside of our bags, where we have added a protective end to the leather to make the inside of the numberless h2o-resistant. (This helps with makeup, water and other spills common to handbags.) Merely wipe the interior with a damp cloth and your purse is clean. All our handbags are made with quality Italian leather. You lot will notice some natural variations in color and texture of the leather.

Exercise the Handbags Come With a Warranty?

Yes! Nosotros offer a i-year warranty with our handbags and minor leather goods for manufacturing defects only. We cannot supersede bags damaged by normal habiliment and tear.

Can I Return or Exchange My Avery Bag?

See our Returns and Exchanges Policy for further details.

Is There a James Avery Store Near Me?

Visit our store locator to find a store nigh you.

Can I Take a Tour of Where the Jewelry is Made?

Nosotros welcome visitors to cease by our Kerrville Retail Store and Visitor Center, where you lot may view diverse videos well-nigh the company, design inspirations and the jewelry making procedure from start to terminate. Visit during our regular retail shop hours Monday through Saturday nine:00 a.m. to 6:00 p.thousand., and Sundays 12:00 p.m. to 6:00 p.m. We'd dear to see you!

Are You Hiring? Who Do I Contact About a Job?

For electric current job opportunities, please visit our Careers folio. For more than information or to speak to an Employment Specialist, please call our Human Resources section at 1-800-522-2303.

How Did James Avery Artisan Jewelry Start? Is the Company Notwithstanding Family-Owned?

To learn more about the history of the company and where we are at present, visit our Most Us page.

How Does James Avery Donate to Charities or Non-Profit Organizations?

Just as we forge silver and gilt to make jewelry, nosotros forge hope through support of nonprofit organizations in communities where nosotros alive and work. Why? Because our founder James Avery believed "giving is what information technology'southward all nearly" and because it's just the right thing to do. Learn more than about our Forging Hope charitable giving plan.

Do Y'all Offer Franchises or Wholesale Dealerships?

While nosotros practise not offer franchises, we are open to reviewing wholesale opportunities with regional or national chains. For inquiries, please e-mail rob.mitchell@jamesavery.com, Director of Wholesale and Business Development.

Customer Service Hours

Monday - Fri: 8:00am - 8pm (CT)

Saturday: 9:00am - 5pm

Lord's day: 12:00pm - 6pm (CT)

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